Notice: Changes to Service Fees
Effective April 1, 2024, water service can now be turned on or off at no charge once per year, eliminating the previous $50 fee for each request. This change is to encourage seasonal residents to turn off water in winter for vacant property.
This change has been made in conjunction with changes to base rate billing. Effective April 1, 2024, base rates will now be applied to customers each quarter regardless of whether their water is on or off. Base rates fund fixed costs of each water system, and this change ensures that operating costs are distributed more evenly among customers.
This change has been made in conjunction with changes to base rate billing. Effective April 1, 2024, base rates will now be applied to customers each quarter regardless of whether their water is on or off. Base rates fund fixed costs of each water system, and this change ensures that operating costs are distributed more evenly among customers.
A Water Turn On/Off Authorization Form is required to have your community water service turned on or off.
Please fill out the online form, or print and send your completed form by email to utilityservices@tnrd.ca or by mail to:
- TNRD Utilities Department
300 – 465 Victoria Street
Kamloops, BC
V2C 2A9
Authorization Form for Water Service Turn On/ Off:
If you are submitting a PDF copy of this form, please submit to the TNRD by one of two methods:
By Email:
By Mail:
TNRD Utility Services
300 – 465 Victoria Street
Kamloops, B.C.
V2C 2A9
Application Process for Connection to New Building:
- Fill out the Application Form and submit with the fee associated with the application. (View: user rates and service fees).
- The application will be reviewed by the Utility Services department, following approval from the Building Services Department.
- On approval, a letter will be issued to the customer with information on associated bylaws, notices, and connection requirements.
- Please notify TNRD a minimum of 2 days prior to installation for service connection inspection. Failure to have a service connection inspected may result in having to expose the connection at customer’s expense.
- Service and quarterly billing commence following inspection of the service connection.
Contact
Water Service
TNRD Utility Services
250-377-6284
250-318-7515 (Emergency after-hours)
utilityservices@tnrd.ca
Billing
TNRD Finance
250-377-8673
finance@tnrd.ca